FAQs
Got questions? We've tried to answer the most commonly asked questions here. If your question isn't listed below, feel free to call us at 858-354-8940 or email us and we'll get right back to you.
Q: Exactly what do you do?
A: We design, build and rent all of the decor items that you see on our website. Each style is our original design, built in our San Diego workshop and made available as a rental for your event.
Q: Do you have a store? Where are you located?
A: We are located in San Diego, California. Specifically, our workship is located in Santee, however, we also do home-based appointments in Bay Park/Mission Bay area.
Q: How do I set an appointment?
A: Call us at 858-354-8940 or email and let us know what day and time work for you.
Q: What are your products made of?
A: Each of our designs is made of U.S. steel (commonly referred to as wrought iron) and welded solid for maximum durability.
Q: Do you deliver?
A: Yes, we can deliver to your venue. If you are using stands for flowers, we can deliver to your florist a few days in advance of your event.
Q: If I'm just renting a cake stand or something small, can I pick it up?
A: Yes, you're welcome to save the delivery fee by picking up and returning to us. We can have your order ready at either our Santee workshop or Bay Park/Mission Bay home office. Q: How long can I keep the stands?
A: We ask that you return them no later than two days following your event.
Q: Do you make cupcakes?
A: Unfortunately, we are not bakers, however, we work with a number of talented bakers and will be happy to make a recommendation for you.
Q: Do you provide the flowers?
A: No, we are not florists either. We rent the floral stands to you or any florist that you might choose. We work with several floral designers and will be happy to make a recommendation.
Q: Who did the flowers and baked goods on your website?
A: On the Ceremony Stands page, there is a list of floral and bakery providers whose work is featured on our site. If you would like to know about a specific photo, just tell us which one it is and we'll tell you who did the work.
Q: How far in advance should I book?
A: We appreciate a month's notice but don't be shy about calling last minute. We'll do our best to accommodate you.
Q: Where do I get pricing?
A: The free, downloadable catalog lists the rental price for each of our designs. Click on either the "download catalog" or "get pricing" buttons that are at the top of each page. Please allow a few seconds for the catalog to fully load.
Q: Do you require a deposit?
A: Yes, a deposit equal to half of your total rental is due at the time of booking; the balance is due upon pick up or delivery.
Q: Do you accept credit cards?
A: Yes.
Q: Do you require a security deposit?
A: No, however, we keep a credit card number on file. If the items are not returned, the full retail value of the items is charged to the credit card.
Q: Do you ship your products?
A: To keep shipping affordable, we ship only those items that are within the UPS or US Postal Service standard shipping sizes. Tell us which design interests you and we can tell you if it's shippable cost effectively.
Q: What are the color options?
A: For most designs, the color options include antique brass matte, silver matte, black, espresso brown, hammered brown and graphite. The free, downloadable catalog lists specific color options for each design.
Q: How big are the designs?
A: The free, downloadable catalog provides physical dimensions for each of our designs. Click on either the "download catalog" or "get pricing" buttons that are at the top of each page.
Q: How many cupcakes do the stands hold?
A: The free, downloadable catalog provides cupcake capacity for each of our cupcakes stands. Click on either the "download catalog" or "get pricing" buttons that are at the top of each page.
Q: In addition to the designs on your website, do you do custom work?
A: Yes, we do custom work for items that are purchased.
Q: Do you sell your stands?
A: We sell outside of the San Diego area.